At SMC³, customer support is a key foundational support to the company’s decades long mission to provide unparalleled support to carriers, shippers, 3PLs and technology providers. The customer support team at SMC³ is committed to providing assistance that keeps customer needs at the forefront of every interaction. Phillip Simmons, a customer support specialist for SMC³, recently took time to discuss how his team maintains a great relationship with customers, and how his job has adapted to the coronavirus pandemic.

As the second day of the Jump Start supply chain virtual conference continued, industry experts analyzed many of the technology trends that are predicted to take the industry by storm over the next few years as well as the foundation of all of these transformational technology advancements: Data.

Thinking back on the past year, there’s no disputing that the pandemic was the single most disruptive supply chain challenge we’ve seen in quite some time. At SMC³, our mission is to serve the entire industry. Providing support to every member of the supply chain is more important now than ever. Each of us at SMC³ is looking forward to the coming year.

SMC³’s Cost Intelligence System has proven to be a good match for XTL Transport. Dan MacKenzie, vice president of pricing and credit for the Toronto-based company discusses how CIS has helped improved their business needs.

The coronavirus pandemic, and the resulting shutdown of the economy, has made digitization a necessity. Buy in from all supply chain partners is necessary for full digitization, but a commitment to paperless processes from carriers would really move the needle. Carriers and other supply chain stakeholders are currently reviewing processes and instituting new procedures.

SMC³ President and CEO Andrew Slusher recently participated in a podcast sponsored by Innovecs, talking about how the pandemic has impacted the supply chain. During the conversation, Slusher presented three main ideas that supply chain company leaders need to keep in the front of their mind when confronting unique challenges like the coronavirus pandemic.