Nate Fouch is the strategic account manager for SMC³. He recently took time out to discuss his new role, how he got started in the LTL industry, and what he thinks is key for maintaining a strong business relationship with customers. Get to know more about Nate in this behind the scenes interview.

SMC³’s Brian Martin is constantly growing carrier relationships in the industry and engaging customers regarding SMC³’s offerings and how these products can help optimize their freight transportation spend. Martin, with his nearly 20 years of expertise, knowledgably steers these customers to solutions that deliver unrivaled shipment visibility, transit-time information and automated bid procurement solutions. Get to know more about Brian and his role at SMC³ in this behind-the-scenes interview.

Nearly one year into the coronavirus pandemic, there is no question the supply chain industry is adapting and changing to the new environment in which we find ourselves. These changes have taken many forms — some temporary and others that are much more likely to remain a strong part of the supply chain ecosystem for years to come.

At SMC³, customer support is a key foundational support to the company’s decades long mission to provide unparalleled support to carriers, shippers, 3PLs and technology providers. The customer support team at SMC³ is committed to providing assistance that keeps customer needs at the forefront of every interaction. Phillip Simmons, a customer support specialist for SMC³, recently took time to discuss how his team maintains a great relationship with customers, and how his job has adapted to the coronavirus pandemic.

As the second day of the Jump Start supply chain virtual conference continued, industry experts analyzed many of the technology trends that are predicted to take the industry by storm over the next few years as well as the foundation of all of these transformational technology advancements: Data.

Thinking back on the past year, there’s no disputing that the pandemic was the single most disruptive supply chain challenge we’ve seen in quite some time. At SMC³, our mission is to serve the entire industry. Providing support to every member of the supply chain is more important now than ever. Each of us at SMC³ is looking forward to the coming year.