Managing operations for less-than-truckload (LTL) shipping involves a complex network of transportation options and decision-making. The bill of lading comes into focus as accuracy helps ensure the best rates and minimizes the potential for unexpected charges. Shipments need to be ready to go when the driver arrives at the dock for pickup. And not all truckload (TL) carriers offer LTL transportation, so shippers need a robust network of carriers at their disposal to keep products moving.

In the first of four new SMC3 LTL Hybrid Sessions, industry veterans revealed how they charted a path to career success in the less-than-truckload (LTL) market. Joe Kniple, senior vice president of revenue and pricing at Worldwide Express, and Erica Brigance, vice president of data science at ArcBest Technology, provided best practices for others looking to break into the LTL industry and/or advance through the ranks.

SMC3’s Jump Start 2024 conference began with Andrew Slusher, SMC3’s CEO, noting record-high attendance. Drawn by the promise of dynamic conversation on the state of the supply chain, participants saw the first day unfold with a series of presentations that varied from the qualities of leadership to what macroeconomic trends to expect in the coming year.

New technology and the introduction of innovative supply chain solutions into established supply chain processes is one way to combat transportation issues. It seems as though the uptick in technology adoption, and a broader adoption of transportation management systems among even the smallest transportation companies, is a sign of how companies are now confronting a challenging supply chain arena.   

The trucking industry has a significant challenge—knowing which customers and accounts are most and least profitable. Having this information can empower carriers to move freight more efficiently and cost effectively, which thereby improves the bottom line. This challenge took center stage at a recent TCA webinar where participants from SMC3 and XTL Transportation Inc. discussed how to make better business decisions through activity-based costing. When asked how carriers do costing today, the vast majority of the attendees said they rely on team member experience and knowledge.

Contracts are the heart of supplier/carrier relationships. They spell out in clear terms what is expected of both parties and therefore serve as an expression of trust that holds a given job together. Contracts can also be a source of major headaches if they are not properly negotiated or if they fail to address key provisions.