Archive for the “Freight” Category

behind the scenes

Behind the scenes at SMC³ with Customer Support

At SMC³, customer support is a key foundational support to the company’s decades long mission to provide unparalleled support to carriers, shippers, 3PLs and technology providers. The customer support team at SMC³ is committed to providing assistance that keeps customer needs at the forefront of every interaction. Phillip Simmons, a customer support specialist for SMC³, recently took time to discuss how his team maintains a great relationship with customers, and how his job has adapted to the coronavirus pandemic.

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How did Groendyke maximize profitability, customer service with SMC³’s costing model?

A truckload carrier recently ran into difficultly when it tried to establish the profitability of each client. By using SMC³’s activity-based freight costing model, the carrier was able to establish an operating ratio for each customer. Today, the carrier is using the shipment costing solution for transportation pricing and to quote new supply chain business.

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Frequent updates aid FastClass customers

The National Motor Freight Transport Association’s Commodity Classifications Standards Board makes occasional updates to its voluminous classification system. These revisions are needed to guarantee the unrestricted flow of commerce. To adapt to the frequent NMFC amendments and to provide customers with the most up-to-date solutions, SMC³ sends out occasional updates to its market-leading FastClass software.

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