Shippers constantly ask SMC³’s Nick Angeletos about how their companies can use SMC³’s logistics technology solutions to optimize their LTL transportation spend. Though he’s only been part of the company for a short time, Angeletos knowledgably steers these customers to solutions that deliver unrivaled LTL shipment visibility, transit-time information and freight rating power. His secret? “Constantly listening to our customers and partners to ensure that we are meeting the demands of the market,” as he put it when he answered a few questions about his job in this Behind the Scenes interview.
What is your area of expertise at SMC³?
I manage a large portfolio of direct shippers who use our products to optimize their LTL spend. My main focus is to facilitate communication and build long-term relationships with customers to ensure mutual success. Customer needs vary and change, so it is critical to be proactive and collaborative at all times.
How did you get involved with LTL rating and transit technology?
Prior to joining SMC³, I was involved on the international side of the business, working for ocean carriers and freight forwarders in both sales and management.
The complexity and challenges of international freight sales have allowed me to network and effectively collaborate with internal and external partners to achieve the most optimal customer solution. I have been fortunate to have worked with exceptional talent who have encouraged and supported me throughout my career.
My time with SMC³ has been short – four months to be exact. When you consider SMC³’s market presence, product reliability, expertise and great reputation, there was no hesitation in joining SMC³.
With my experience, I am looking forward in further developing our existing customer relationships and developing new long-term relationships.
What aspect of what SMC³ does draws customers to the company?
Generally speaking, customers are seeking a quality and robust product that provides consistency, flexibility and reliability with seamless integration. Our ability to provide these key elements allows for a collaborative sales approach and a pleasant customer experience.
Customers have come to expect best-in-class innovation in response to customer demand. This is reflective in the recent release of a direct-to-carrier volume LTL pricing solution.
We are constantly listening to our customers and partners to ensure that we are meeting the demands of the market. Ultimately, we are trying to provide tools that allow optimization by removing manual processes, allowing customers to save time and redeploy their resources to other revenue-generating activities.
How important is developing a strong relationship with your customers, and how do you work to maintain that relationship?
It is very important. You must be willing to give, share and support, not just take or receive. In my experience, I have found that being honest, available and responsive allows you to develop and build long-term customer relationships and friendships.
I try and maintain constant dialogue, preferably face to face but also by phone, to ensure we are meeting their expectations, share latest industry developments, and understand their future plans.
When you’re not working, what do you like to do for fun?
I enjoy spending time with my family, playing golf and keeping fit. I also volunteer as an assistant coach for my son’s baseball team. Here’s a fun fact about me: I was born in Sydney, Australia, and I’m a second-generation Greek.
If you’d like to learn how SMC³’s solutions can help optimize your LTL spend, contact Nick at firstname.lastname@example.org.